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Governance and Service Management in IT

  • TechReplubic
    White papers, Artigos, Downloads, Fóruns, Blogs, Software. Por CNET Networks.

Corporate Governance

Governance and Service Management in IT

  • IT Service Management (ITSM)
    From Wikipedia, the free encyclopedia.
  • itSMF International - IT Service Management Forum
    The IT Service Management Forum (itSMF) is the only internationally recognised and independent organisation dedicated to IT Service Management. itsmf.com. It is a not-for-profit organisation, wholly owned, and principally operated, by its membership. The itSMF is a major influence on, and contributor to, industry ”best practice“ and Standards worldwide, working in partnership with a wide range of governmental and standards bodies worldwide. Formed in the UK in 1991, there are now national chapters in an ever-increasing number of countries.
  • IT Service Capability Maturity Model
    The IT Service Capability Maturity Model (IT Service CMM) is a maturity growth model aimed at providers of IT services, such as management of hardware and software, operations, and software maintenance. The structure of the model is equal to that of the Software CMM, the contents of the IT Service CMM, however, are key process areas needed for mature IT service provision.
  • Service Desk (ITSM)
    From Wikipedia, the free encyclopedia.
  • Help desk
    From Wikipedia, the free encyclopedia.

ISO 20000 - IT Service Management

ISO/IEC 20000 is the first international standard for IT Service Management. It is based on and is intended to supersede the earlier British Standard, BS 15000. ISO 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the Information Technology Infrastructure Library (ITIL) framework, although it equally supports other IT service management approaches.

ITIL - Information Technology Infrastructure Library

ITIL Version 3 - Books:
  • The Official Introduction to ITIL Service Management
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
ITIL Version 2 - Books:
  • Introduction to ITIL
  • Service Support
  • Service Delivery
  • Planning to Implement Service Management
  • Security Management
  • The Business Perspective (Volume 1 & 2)
  • ICT Infrastructure Management
  • Application Management
  • Software Asset Management
  • Small-Scale Implementation

COBIT - Control Objectives for Information and related Technology

  • CobiT
    Published by IT Governance Institute (ITGI), Information Systems Audit and Control Association (ISACA), USA.
    Obtain COBIT 4.1 (PDF download requires free registration), 4.0 and 3rd Edition.
  • COBIT
    From Wikipedia, the free encyclopedia.
  • COBIT Open Guide
    COBIT on-line guide. This website is an open initiative, often known as a wiki. It is intended to document COBIT in plain English, including implementation issues.

Risk Management

Compliance

  • Regulatory compliance
    From Wikipedia, the free encyclopedia.
  • OCEG - Open Compliance and Ethics Group
    "Integrating Governance, Risk Management, Compliance and Culture". OCEG is a nonprofit organization that uniquely helps organizations drive Principled Performance by enhancing corporate culture and integrating governance, risk management, and compliance processes via: guidelines and standards, community of practice, evaluation criteria and benchmarks.
  • Compliance Online
    Quality and compliance portal.

Auditing

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