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Governance and Service Management in IT
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TechReplubic
White papers, Artigos, Downloads, Fóruns, Blogs, Software. Por CNET Networks.
Corporate Governance
Governance and Service Management in IT
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IT Service Management (ITSM)
From Wikipedia, the free encyclopedia.
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itSMF International - IT Service Management Forum
The IT Service Management Forum (itSMF) is the only internationally recognised
and independent organisation dedicated to IT Service Management. itsmf.com.
It is a not-for-profit organisation, wholly owned, and principally operated, by its membership.
The itSMF is a major influence on, and contributor to, industry ”best practice“ and
Standards worldwide, working in partnership with a wide range of governmental and standards bodies worldwide.
Formed in the UK in 1991, there are now national chapters in an ever-increasing number of countries.
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IT Service Capability Maturity Model
The IT Service Capability Maturity Model (IT Service CMM) is a maturity
growth model aimed at providers of IT services, such as management of
hardware and software, operations, and software maintenance.
The structure of the model is equal to that of the Software CMM, the
contents of the IT Service CMM, however, are key process areas needed
for mature IT service provision.
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Service Desk (ITSM)
From Wikipedia, the free encyclopedia.
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Help desk
From Wikipedia, the free encyclopedia.
ISO 20000 - IT Service Management
ISO/IEC 20000 is the first international standard for IT Service Management.
It is based on and is intended to supersede the earlier British Standard, BS 15000.
ISO 20000, like its BS 15000 predecessor, was originally developed to reflect best
practice guidance contained within the Information Technology Infrastructure Library
(ITIL) framework, although it equally supports other IT service management approaches.
ITIL - Information Technology Infrastructure Library
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ITIL Version 3 - Books:
- The Official Introduction to ITIL Service Management
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
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ITIL Version 2 - Books:
- Introduction to ITIL
- Service Support
- Service Delivery
- Planning to Implement Service Management
- Security Management
- The Business Perspective (Volume 1 & 2)
- ICT Infrastructure Management
- Application Management
- Software Asset Management
- Small-Scale Implementation
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IT Infrastructure Library (ITIL)
ITIL (the IT Infrastructure Library) is the most widely accepted
approach to IT service management in the world. ITIL provides a cohesive
set of best practices, drawn from the public and private sectors
internationally. It is supported by a comprehensive qualifications scheme.
The best practice processes promoted in ITIL support and are supported by
the British Standards Institution's standard for IT service Management (BS15000).
Office of Government Commerce (OGC), UK.
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ITIL Website
By APM Group, UK.
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ITIL Lifecycle Publication Suite
Author: Office of Government Commerce
(OGC), UK /
Publisher: The Stationery Office (TSO).
Publications in the suite: Service Strategy, Service Design, Service
Transition, Service Operation, Continual Service Improvement.
The ITIL Books.
Service Management - ITIL Version 3, by OGC Best Management Practice.
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Information Technology Infrastructure Library (ITIL)
From Wikipedia, the free encyclopedia.
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OGC Best Management Practice
best-management-practice.com is the OGC official umbrella site dedicated to
making access to the guidance quick and easy, and provides support for all
levels of adoption of the OGC Best Practice guidance.
IT Service Management - ITIL, Project Management - PRINCE2,
Programme Management - MSP, Risk Management - MoR.
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ISO 20000, BS15000 and ITIL
By Itil & ITSM World -
The Itil and ITSM Directory.
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The Itil Community Forum
Topics, Downloads, FAQ, Feedback, Forums, Statistics, Surveys, Web Links.
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The ITIL Toolkit
ITIL and ITSM Made Easy.
- ITIL Survival
CMM ITIL gaps:
CMM is in so many ways similar to ITIL as well as in so many way different.
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American ITIL
By Chad Vander Veen, 27 July 2005, Government Technology.
COBIT - Control Objectives for Information and related Technology
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CobiT
Published by IT Governance Institute (ITGI),
Information Systems Audit and Control Association (ISACA), USA.
Obtain COBIT 4.1 (PDF download requires free registration), 4.0 and 3rd Edition.
- COBIT
From Wikipedia, the free encyclopedia.
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COBIT Open Guide
COBIT on-line guide. This website is an open initiative, often known as
a wiki. It is intended to document COBIT in plain English, including
implementation issues.
Risk Management
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Risk management
From Wikipedia, the free encyclopedia.
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Governance, Risk Management, and Compliance
From Wikipedia, the free encyclopedia.
Governance, Risk, and Compliance (GRC).
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What is GRC?
By Michael Rasmussen,
Corporate Integrity.
Corporate Integrity's blog
providing perspective on current issues and trends impacting GRC.
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Risk Management
Magazine, Reed Business Information, Australia.
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Enterprise Risk Management (ERM) Framework
By COSO - Committee of Sponsoring
Organizations of the Treadway Commission.
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Enterprise Risk Management
Risk Management and Risk Assessment Guide, by IT Governance, UK.
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ISO/IEC 27000 series - ISO/IEC 27005 & BS 7799-3
BS 7799-3:2006 - Risk Management Guidelines.
See Security Standards.
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Risk Management Guide for Information Technology Systems (PDF)
NIST Special
Publication 800-30, July 2002.
Recommendations of the National Institute of Standards and Technology.
By Gary Stoneburner, Alice Goguen, and Alexis Feringa.
Computer Security Division, Information Technology Laboratory,
National Institute of Standards and Technology (NIST), U.S.
- Risk Management
SEI Risk Statement: Overview, Paradigm, Principles, Products, Team Risk
Management Overview, Risk and Mission Success, Publications, Presentations.
By Software Engineering Institute (SEI), Carnegie Mellon University (CMU).
Risk Managment Reference:
Risk Management Guide for DoD Acquisition, Sixth Edition (Version 1.0) [PDF],
U.S. Department of Defense, August 2006.
Continuous Risk Management Guidebook; Richard L. Murphy, Christopher J.
Alberts, Ray C. Williams, Ronald P. Higuera, Audrey J. Dorofee, Julie A.
Walker;
562 p.; 1996, Carnegie-Mellon University.
Compliance
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Regulatory compliance
From Wikipedia, the free encyclopedia.
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OCEG - Open Compliance and Ethics Group
"Integrating Governance, Risk Management, Compliance and Culture".
OCEG is a nonprofit organization that uniquely helps organizations drive
Principled Performance by enhancing corporate culture and integrating
governance, risk management, and compliance processes via: guidelines and
standards, community of practice, evaluation criteria and benchmarks.
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Compliance Online
Quality and compliance portal.
Auditing
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